Board access issue

[Pete Piro]

Hello,

we use Jira Business Project to track work-related tickets and we ran into a problem with the project board being limited to less than 1,000 unresolved tickets.  There was an issue with the work chart that only closed the tickets but didn't resolve them.  

So to temporarily get around this issue I created a restricted board in my personal space, everyone except for 2 people that have access to the original board can access this temp board but I can't figure out why the other 2 cannot... Any ideas??

Thanks

[MJ]

If the transition that sets the resolution of the issues to "will not fix" and "not a bug" to another status that all the other resolutions, you could use the "Fields Required" validator on the other transition to make your field required in those cases. If all resolutions are brought together in 1 single status, I do not think it is possible to make the fields required in some cases and not in others. Depending on the type of field you prefer to be required, you could also consider to make it required in all cases, and just give it a specific value whenever the resolution is "will not fix" or "not a bug". Last option would be to have multiple transitions from the current status to the next, where you remove the resolution field from the transition screen in the cases of "will not fix" and "not a bug", and set the resolutions in those 2 cases through a post function. You can put all other possible resolutions in a single transition, where you DO add the resolution field to the transition screen opposed to setting it through a post function, and through the validator make the fields required that you need.

You do need to enable the JIRA Suite Utillities add-on in order for this specific validator to show up.

[David Kerekes]

You could use the Groovy Script Runner plugin to add a little custom script to the validator.

https://jamieechlin.atlassian.net/wiki/display/GRV/Validators The examples in this link almost do what you need.