Agent accidentaly moved an issue to wrong workflow status, how do I change it ?

[Nikita Simanenkov]

Agent was evaluating issue, and insted of puting issue to status LOST he passed it to different status. There is no way back through workflow. Is there a way to set needed status manualy ?

Now its in status INSTALATION , but it has to be status LOST.

Thank you in advanced !

[Nic Brough -Adaptavist-]

Nope.  In order for a dashboard to report on issues, you have to allow the users to see the issues it is going to report on.  So they must have read access to the issues, and there's no way to stop them looking at the issues then.

[Nuno Ferreira]

Hi Nic,

Thanks for your answer. We need to look to a third party tool to achieve or goal.

Thanks,

Nuno

[Nic Brough -Adaptavist-]

You'll need an external system actually. One that has access to JIRA to scrape and duplicate the information to non-JIRA users. You won't find anything that does "read only dashboards" inside JIRA, as you still have to grant people the right to see the issues.