Project automation

[João Pedro Neves Ramos Ferreira]

Hello community members,

I need help...

So I have a project with a name Apoio ao cliente then inside i have categories:

Open, waiting from client answer , carrier.

We create an email only for the carriers. Automation was created.
Most of the emails goes to the right category.
But exist 2 emails that dont go to tag carrier.

When: Issue created

Creator is one of:
(is this fiel i insert all the email from all carriers)

Then: Edit issue fields

I insert a tag to carriers

Best regards,
João Fereira

[John Funk · Accepted solution]

Hi @João Pedro Neves Ramos Ferreira 

Can you provide an actual screenshot of your rule? 

And does the rule fire and the users just don't receive the emails? 

[João Pedro Neves Ramos Ferreira]

[João Pedro Neves Ramos Ferreira]

when the carrier email send a email to us should go to carrers tag in the main project and won't go.

[John Funk]

I don't see anything in the rule that would send an email 

[João Pedro Neves Ramos Ferreira]

What rule i need to create?

[John Funk]

You have the rule above - but it is not sending any email. You should add a new action for Email issue.