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Hello community members,
I need help...
So I have a project with a name Apoio ao cliente then inside i have categories:
Open, waiting from client answer , carrier.
We create an email only for the carriers. Automation was created.
Most of the emails goes to the right category.
But exist 2 emails that dont go to tag carrier.
When: Issue created
Creator is one of:
(is this fiel i insert all the email from all carriers)
Then: Edit issue fields
I insert a tag to carriers
You have the rule above - but it is not sending any email. You should add a new action for Email issue.