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Hello community members,

I need help...

So I have a project with a name Apoio ao cliente then inside i have categories:

Open, waiting from client answer , carrier.

We create an email only for the carriers. Automation was created.
Most of the emails goes to the right category.
But exist 2 emails that dont go to tag carrier.

When: Issue created

Creator is one of:
(is this fiel i insert all the email from all carriers)

Then: Edit issue fields

I insert a tag to carriers


Best regards,
João Fereira





1 answer

1 accepted

0 votes
Answer accepted
John Funk Community Leader Jul 11, 2022

Hi @João Pedro Neves Ramos Ferreira 

Can you provide an actual screenshot of your rule? 

And does the rule fire and the users just don't receive the emails? 

when the carrier email send a email to us should go to carrers tag in the main project and won't go.

John Funk Community Leader Jul 11, 2022

I don't see anything in the rule that would send an email 

What rule i need to create?

John Funk Community Leader Jul 12, 2022

You have the rule above - but it is not sending any email. You should add a new action for Email issue. 

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