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Can someone tell me how are the products charged if you decide to go with more than one solution. If our company for example wants Jira software for 30 users and jira work management for 20 users, how is it charged. Is it viewed as separate purchases for the same company, or is it like "30 users here and 20 there, so we gonna charge the company for having 50 users".
hi @Antun Štefančić , unless something has changed, if you have JSW then JSM functions are included under JSW licensing. So in effect JSW licensing superceeds JWM. If you have 50 users with their usage split across JSW/JSM the billing will be for 50 users at JSW pricing.
JSW is actually an application that works on top of the Jira platform. The Jira platform is effectively JWM - it provides users, fields, screens, projects, issues and so on. JSW leans on those to do its job, its projects have the added advantage of highly configurable Agile-suitable boards.
If installed on the same platform, the two bits of software are completely entwined. If you have separate platforms, one JWM install, and a second JWM+JSW platform, then, yes, you can easily connect them, but it's better just to run the JWM+JSW cobination, so everything is in one place and automatically connected.
The licencing explanation I find works best with most humans is that "A Jira Software licence includes a Work Management license". If you are a JSW user, you have access to the JWM that is a part of the platform as well as the boards JSW provides.
There is another complexity with Confluence. Although it is licenced separately to the Jira applications there's a lot of types of user licence, and you can have different levels. For example:
But the point of my comment is "customers". These people are allowed to create and view the help desk "requests". Confluence can be used as a "knowledge base" for them. They'll be working in Jira, and when they start raising a request, Jira searches a linked knowledge base in Confluence and suggests articles to read. instead of making work for an agent! They get access to Confluence's knowledge base as part of their JSM access. And, customers are free "licences" in JSM - the 5 Agents I mentioned above could be dealing with requests from tens of thousands of customers, but you only need to pay for the 5 agent licences.