Personalizing issue type statuses as per user.

[Sanobar Basha]

Hi, I'm looking to chat with a SME to learn if it's possible to learn and implement diff ticket statuses for developers vs diff statuses for PO and scrum masters. basically personalize the statuses view per user. 

[Trudy Claspill · Accepted solution]

Hello @Sanobar Basha 

A give issue type in a given project can have only one workflow.

You could add conditions to the workflow to prevent groups of users from seeing specific transitions, but you can't select an entire workflow for an issue type in a project based on the user. Setting up conditions like this could make your workflow very complicated.

If you truly need different workflows you either need to set up different issue types for use by the specified user groups or use entirely separate projects.

Are you expecting these user groups to work on the same issues, displayed on the same board(s)?

[Sanobar Basha]

We could prolly create diff issue type or even a board. Question rose when a PO mentioned if he could add his own statuses in his view. M is it possible to get on a call and walk me through how we could do what you suggested? I’d truly appreciate if you could take some time out. 

[Trudy Claspill]

Your PO may have been able to add statuses in his view if he was working with a Team Managed project. The users designated as Project Administrators for Team Managed project can make customizations that apply to only their projects. If your teams are using Company Managed project then such customization can be made only by Jira Administrators. For more information about those types of projects refer to

https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/

I'm sorry, I can't get on a call. I don't offer that level of support through this community. You could engage with an Atlassian Solution Partner to get more direct assistance, or perhaps another community member can offer you that degree of assistance.

(Disclosure: I work for Praecipio, an Atlassian Platinum Solution Partner.)