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Paste URL is broken in create issue page using Forms in JWM

I know that I could've raised this with Atlassian Technical Support, but their support form is also not working for some reason (tried it too many times over the course of last two days with no success).

It seems that paste URL (smart links feature) is somehow broken in issue create screen using Forms in JWM. I can reproduce this consistently, here's Loom video in case anyone is interested -

This seems to be a recent thing, because this was working in September.

Steps to reproduce

  1. create new Form in JWM > Project settings > Forms (make sure Description field is included in the form)
  2. preview the Form page (e.g.
  3. copy any URL into a clipboard
  4. in the Form page, click Description and paste the URL

Expected result
URL is transformed into a card -or- URL shown as-is

Actual result
URL disappears completely (as if nothing was entered)

Looking deeper into this I can see that rich-text field (Description in issue create using Forms in JWM) is not rendering <span class=card> tag. Compared this to other places where this feature works fine (new issue create in Jira, new request create in JSM).

Screen Shot 2022-10-18 at 15.42.11.pngScreen Shot 2022-10-18 at 15.42.58.png

Then compared the sources that are loaded for this page and noticed that the following asset is missing in source code (while it is present in the issue create dialogue using Jira > Create) 

Did anyone else have experienced this?

1 answer


I have the same problem since Forms exists.

Issue seems occuring on Jira, Confluence or Google drive links.
A link to a website is OK

So maybe the issue somewhere during the link preview step.

I don't have this behavior when I create an issue directly in JWM.

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