Not seen the projects after migrating the Jira to another server

[Erol Karaboga]

Hi All,

I have migrated Jira Software to another server , migrating was successful. I can see the users and issues. I can't see any projects in the dashboard even the projects exist in the mysql table

Thanks

Erol

[Trudy Claspill · Accepted solution]

Hello @Erol Karaboga 

What screen are you viewing when you say "the dashboard"? Is that a screen that you accessed from the Dashboards menu?

[Erol Karaboga]

Yes in the dashboard i head the project and it says "

You don't have any projects yet

"

But i can see the project in mysql project tables. 

[Trudy Claspill]

Can you provide a full screen image?

I see your post is tagged as Cloud. Can you confirm that you are working with Jira Cloud accessing a URL that is similar to 

https://something.atlassian.net

If your URL is not like that then you are accessing Jira self-hosted (Server or Data Center).

Can you tell us how you executed your migration? If there is a guide document that you followed can you provide a link to that?

[Erol Karaboga]

I sorted it out. it was permission error. I changed the folder's permission for jira user. Here the steps I follow. I am using the Jira Server. I migrated the Jira from server to server.

• I copy the jira home from old server to new server.
• Setup new database connection. It is a new database.
• Start tha jira and import xml backup file to the new server.
• Now i can see the releases, components, users, user settings, projects… but it looks like the backlog is empty so no tickets (user stories, bugs).

Also, two jira instances are working at same time , when the new server is working well I'll shut down the old server and move the licence to the new one. I am using trail licence in the new one at the moment. I don't know this is a good approach?

I am getting below errors from jira log. 

tionCounter":{}}}
2023-02-16 11:07:14,047+0000 http-nio-8080-exec-18 WARN anonymous 667x4166x1 - 172.20.5.58 /status [c.a.j.issue.index.IndexConsistencyUtils] Index consistency check failed for index 'Issue': expectedCount=13650; actualCount=0
2023-02-16 11:07:14,048+0000 http-nio-8080-exec-18 INFO anonymous 667x4166x1 -  /status [c.a.jira.servlet.ApplicationStateResolverImpl] Checking index consistency. Time taken: 5.233 ms
2023-02-16 11:07:14,048+0000 http-nio-8080-exec-18 WARN anonymous 667x4166x1 -  /status [c.a.jira.servlet.ApplicationStateResolverImpl] The issue index is inconsistent. This node will report its status as MAINTENANCE. You will find information on how to resolve this problem here: https://jira.atlassian.com/browse/JRASERVER-66970
2023-02-16 11:07:14,444+0000 http-nio-8080-exec-31 ERROR 667x4167x1 1b3ftb  /rest/gadget/1.0/issueTable/filter [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=ru.teamlead.jira.stats.lines.gadget:gadgetRESTpoints-filter (null), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@2c77c761}
io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NoClassDefFoundError: com/atlassian/jira/web/component/IssuePager
at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)
at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)
at com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:431)
at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:424)
at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:289)
at com.atlassian.plugins.rest.module.servlet.DefaultRestServletModuleManager.getFilters(DefaultRestServletModuleManager.java:125)
... 34 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 43 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 21 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 3 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:83)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
... 8 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NoClassDefFoundError: com/atlassian/jira/web/component/IssuePager
at java.base/java.lang.Class.getDeclaredConstructors0(Native Method)
at java.base/java.lang.Class.privateGetDeclaredConstructors(Unknown Source)
at java.base/java.lang.Class.getConstructors(Unknown Source)
at com.sun.jersey.server.impl.modelapi.annotation.IntrospectionModeller.createResource(IntrospectionModeller.java:113)
at com.sun.jersey.server.impl.application.WebApplicationImpl.getAbstractResource(WebApplicationImpl.java:769)
... 4 filtered
at com.sun.jersey.spi.inject.Errors.processWithErrors(Errors.java:193)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.initiate(RestDelegatingServletFilter.java:165)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.initServletContainer(RestDelegatingServletFilter.java:90)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.init(RestDelegatingServletFilter.java:63)
... 1 filtered
at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:500)
at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:487)
at io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332)
at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150)
... 255 more
Caused by: java.lang.ClassNotFoundException: com.atlassian.jira.web.component.IssuePager
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1372)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1195)
at org.apache.felix.framework.ExtensionManager$ExtensionManagerWiring.getClassByDelegation(ExtensionManager.java:940)
at org.apache.felix.framework.BundleWiringImpl.searchImports(BundleWiringImpl.java:1660)
at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1590)
at org.apache.felix.framework.BundleWiringImpl$BundleClassLoader.loadClass(BundleWiringImpl.java:2053)
at java.base/java.lang.ClassLoader.loadClass(Unknown Source)

[Trudy Claspill]

Were you following an Atlassian guide for migrating you Jira application and data from one server to another?

The error message includes guidance on how to address the problem.

The issue index is inconsistent. This node will report its status as MAINTENANCE. You will find information on how to resolve this problem here: https://jira.atlassian.com/browse/JRASERVER-66970

[Erol Karaboga]

Thanks Trudy. Yes I re-indexed the data in the new one. It is working well now. But this time I cannot see the boards. Do you have any idea?

[Trudy Claspill]

Were you following an Atlassian guide for migrating you Jira application and data from one server to another? If so please provide a link to the documentation you followed.

[Erol Karaboga]

I am following the Atlassian guide as below.

https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html

[Erol Karaboga]

Hi @Trudy Claspill do you have any idea about that?

[Erol Karaboga]

.