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Not receiving email when issue created

ArkSigner Admin
ArkSigner Admin September 20, 2023

I have a work management project for IT processes. Users create issues with system mail and they can't get notifications in the create step. I check global mail settings, outgoing mail and project's notifications. There doesn't seem to be a problem.

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 20, 2023

Hello, Good day. Please have the user to check the personal settings in the account.

 

Screenshot 2023-09-21 at 9.51.30 AM.png

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Amit Kumar Singh
Amit Kumar Singh January 9, 2024

notifications are checked but still not getting email, this new JSM project..

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