Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

New user not receiving confirmation email

keyan kaderi September 21, 2022

I am adding a new user to a jira project and they have setup an account linked to their work outlook and I created an invite for them into the project, however, there is no email confirmation received and when the resend button is pressed it states that an error has occured.

2 answers

1 accepted

2 votes
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 22, 2022

Hi,

I found only a single email address on that domain in our suppression list.  I have removed it. The error messages was

 

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [CO1NAM04FT059.eop-NAM04.prod.protection.outlook.com] 2020-05-01T11:54:28+00:00

In cases of this specific error message, we have found that there are setting you can enable within Outlook to prevent this happening.  Please see https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 for more details.

 

Regards,

Andy

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2022

Thanks for the assistance @Andy Heinzer !

keyan kaderi September 23, 2022

Thanks for the answer Andy I'll have my email admin look into this.

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2022

Hi Keyan - Welcome to the Atlassian Community!

I will see if someone from Atlassian can look to see if the email address has been blacklisted for some reason. Can you include your email domain here? 

Also, in the meantime, please have your IT department make sure that no email is coming into your email server from Atlassian for that email address and getting caught in spam filters or other checks. 

keyan kaderi September 21, 2022

Hello John- thanks for the support!

 

the email in question is mdailey@vander-bend.com and all other users will be on the @Vander-bend.com domain. I already went ahead and scrubbed our internal blockers but I'll see if there may be somewhere else it is getting lost on our end.

 

Cheers,

 

KK

Like John Funk likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events