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Need to Change Tasks to Unassigned when Created instead of it Automatically Assigning Me

Edited

When I create an Epic and then it creates an issue, all of the tasks get assigned to me even though when I created it in the Automation, I put Unassigned for the Assignee.Jira screenshot.PNG

1 answer

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John Funk Community Leader Aug 03, 2022

Hi Sara,

It would be better to figure out how it is getting assigned to you in the first place and remove that. 

There is either a post function in the Create transition for the workflow, or maybe the project is setup to assign tasks to you as the Project Lead or Component lead. I would check there first. 

Also, check the history of the tasks that are getting created. It might be that the task is getting created with Unassigned, but then something else is running to then assign it to you. If that is happening, it will show up in the history. 

Hi John,

Thank you for your response.  I received a lot of help when I created my workflow/tasks etc. Can you give me clear step-by-step directions on what to check?

:)

John Funk Community Leader Aug 04, 2022

First, let's check the history to see if it says who is updating it. Have you done that? Do you know where that is? 

I am the only one doing the updating and creating the issues.

John Funk Community Leader Aug 04, 2022

Did you look at the history, and is there a separate entry  that updates the assignee after the issue is created? Can you share a screenshot of the history?

John Funk Community Leader Aug 04, 2022

Thanks - that's very helpful. That tells us that there is not another automation that is doing it. 

So, let's look at the project settings. 

Go to Project Settings on the bottom left while on the project. The click on the Details page. Is there a Default Assignee?

There was a default assignee - it say Project Lead.  I changed it to Unassigned.  Will that fix it?

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John Funk Community Leader Aug 05, 2022

Yes, that will hopefully fix it. Give it a try and see. Then you should also take out the action that is setting the issue to Unassigned in your automation - it would just be adding overhead to the rule. 

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