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My administrator cannot log in either.

m_karaman
m_karaman
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Nov 15, 2023

I need to request access from the administrator, an access notification is sent to my administrator, but my administrator cannot log in either. what's the problem?

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Jack Brickey
Jack Brickey
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Nov 15, 2023

What error message are you receiving when you attempt to login? Can anyone login to the instance? It may very well be that the instance has been suspended.

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Jack Brickey
Jack Brickey
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Nov 15, 2023

Also, is this a paid or free instance?

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m_karaman
m_karaman
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Nov 15, 2023

It's free, but it didn't direct us to subscribe. Where do I need to visit continue my paid subscription?

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Jack Brickey
Jack Brickey
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Nov 16, 2023

If you wish to change from Free to a paid plan you should see an "Upgrade" button in the upper left corner when on one of your project pages. If you do not then click on the cog/gear in upper right then select Billing. N the Billing page find the product you want to upgrade and click Manage. Finally you should see Change plan.

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