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My admin account has been blocked by Jira. How to manage now?

Ruslan November 12, 2023

Guys, can you tell me how to assign your account as an administrator?

My colleague's account, which served as an administrator, was blocked by the system. Currently, all other users do not have administrator status and cannot perform the corresponding administrative tasks.

Perhaps one of you has faced such a problem and knows how to reassign the administrator?

At the moment, all other accounts in the system do not have administrator privileges.

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Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 12, 2023

Hi @Ruslan and welcome!

Please contact Atlassian Support directly for issues regarding user accounts, they will be able to help you.

Ruslan November 12, 2023

Hi @Michel Neeser , thank you, but I also tried 

Only admin can connect with the support, look at the screen below

2023-11-12 12.42.05.jpg

Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 12, 2023

@Ruslan, try to select these options for the request:

Screenshot 2023-11-12 at 23.03.00.png

Like Ruslan likes this
Ruslan November 13, 2023

Thank you @Kseniia Trushnikova , I connected with them.

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