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Hello,
I would like some help on the following, we have a department field list with a child field. I want to add an automation that says
If person 1 or 2 are selected in the Child field, then update the approver field and send an email.
The bit I am struggling with is the OR function, Any thoughts or help on scripting would be great.
This is what I have so far:
First Value: {{issue.Department.child.value}}
Condition: Contains
Second Value: User1,User2
Hi @Mihir Ruparelia - I think the easiest is to use a contains regular expression condition:
(user1|user2)
Hi Mark,
Will give this a go so you're saying in the Second Value have (User1|User2) which acts as an OR statement?
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@Mark Segall all sorted, many thanks for your help. Adding these conditions in worked perfectly.
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My fix was to remove spaces between | expressions :
Kirkenes|Trondheim|Bergen|Hamburg|Paris|Melbourne
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Hi,
May I ask for assistance on how to correct the attached automation?
The goal is when a ticket comes in from a user; we should check the email address if it contains certain company names (more than 3) and so it will add a participant in the ticket and will send an email.
Thank you
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Hi @Emery Manayan - You just need open/closed parentheses around it:
(Zurich|Sunlife)
Note - This is going to be case sensitive so the capitalization may cause you fits. If you want it to be case insensitive, you'd do something like this:
((?i)Zurich|Sunlife)
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Hi @Mark Segall ,
This one works for me -- (ceva|sunlife|chubb|fwd).
I will have to try the other one too, as initially what I tried is this format -- (?i)(ceva|sunlife|chubb|fwd)
Thanks thanks for the help ;)
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