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List view only shows issue keys and timeline is empty

We are new to Jira Workplacemanagement (Cloud) and using the free plan.

I create a new business project and a new issue. All with default settings without any further configuration.

First problem:

In the project view when activating List view, the list contains the created issue BUT only with the "# Key" column. No other fields are available. "No Options" is shown when using the "+" symbol.


Second Problem:

Activating the timeline, an empty timeline table is shown for quite a second. Then a reload happend and a picture is shown with the advise to go to the project settings and configure a default issue type. But there is a default issuetype configured for this project.

What the heck are we doing wrong? Is this a limitation for free plan? I checked this behaviour in Chrome, Safari and Firefox. In normal and incognito windows. Always the same.

1 answer

1 accepted

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Answer accepted

Hello @Büro Jork,

Welcome to the Atlassian Community!

When it comes to the List and Timeline features, there are no restrictions on the free plan.

Testing on a brand new site, I added Jira Work Management and it worked normally.

On the List, it should show all available custom fields on the project. 

Can you please go to Project settings > Fields and check if the custom fields are listed there?

Also, go to Project settings > Issue types > Actions > Edit issue types and add a new issue type, usually, it’s Task, Sub-task, and Epic. Maybe add the Epic and set it as the default issue type and then, change it again to Task.

If the issue still persists, please, share with us a screenshot of the error message on the Timeline.

Kind regards,

Hi Angelica,

thanks for your answer.

I checked all your suggestions but there is no change according to the mentioned problems.

I add some screenshots.

Kind regards,


Thank you for testing and for the screenshots, @Büro Jork.

I tested here by changing the language of my site and creating a new project using German, but it worked normally. 

Checking the logs, it returns some errors related to the priority and on the first screenshot, I can see a broken icon on one of the priorities. I wasn’t able to replicate the issue here. 

Can you please go to the Cog icon > Issues > Priorities and change the icon and the name of the priority? Also, let us know if there is indeed a different character on the priority name, so we can test here as well.

Caused by: Illegal character in hostname at index 57: https://xxxx-xxxxxxxxxx.atlassian.neticons8-hohe-priorität-16 at$ at$Parser.parseHostname( at$Parser.parseServer( at$Parser.parseAuthority( at$Parser.parseHierarchical( at$Parser.parse( at<init>( at com.atlassian.jira.graphql.gira.jql.types.JiraPriorityGraphQLType.convertToUri( ... 521 more
[Limited to 100 per PT1M] [GraphQL error]: Message: Exception while fetching data (/jiraBusinessAvailableFields/edges[2]/node/fields/edges[12]/node/priorities) : IllegalArgumentException(URISyntaxException) requestId=e60335db-3be1-4a1c-b3fe-1f48c69d27a1 errorId=960b7310-88b9-4a4d-8cf9-332c70de6ee7, Location: [object Object], Path: jiraBusinessAvailableFields,edges,2,node,fields,edges,12,node,priorities 

Hey Angelica,

brilliant. Thats it. Changing the priority icon to an existing one (without the german umlaut in its name) it works and list view/timeline works as expected.

Thank you very much!

Like Angélica Luz likes this

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