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Limiting the visibility of based on issue summary

Elif Alverson September 13, 2023

Hello, 

Is it possible to have a user to see only their issues not the rest of the issues in a project.  Is there a way to limit the visibility of issues based on a user? If so how can it be done based on a summary field. 

Thank you.

2 answers

3 votes
Mikael Sandberg
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 13, 2023

You need to use issue security in order to limit the access to issues that the reporter can see. Changing the permission scheme as @Divyesh Lakkad suggested will not do it. If you only give the user Browse project they will would still be able to see all issues.

Take a look at this KB that describes how you set up issue security.

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 13, 2023

And in order to do it based on the summary field you would need an automation that looks for the specific summary, or parts of it, using smart values. You can then set the security level on the issue if the issue has the specific summary.

0 votes
Divyesh Lakkad
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September 13, 2023

you need to setup project permission scheme so that just reporter has "Browse project" permission. In that way, just who creates tickets (should be the default reporter) can view his own tickets. 

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