Licensing bug with JWM and possibly Atlas

[Darius]

Hello,

We are trialing several of Atlassian's solution and looking to migrate from other platforms.

I've just received an email notification from JWM saying "You've reached your 10 user limit" when we only have 2 users with JIRA user assignment. 

It looks like I've encountered some kind of bug where its giving me these error because I've added many of our staff into Atlas (free version). 

Can someone at Atlassian support look into why Atlas assignment is getting conflated with JWM assignment? 

Screenshots below. 

[Trudy Claspill]

Hello @Darius 

I have tagged your post to bring it to the attention of the Atlassian team.

[Darius]

Thank you!

[Andy Heinzer]

Hello @Darius

I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-884394

I believe our support team will want to take a closer look at your site in order to investigate this discrepancy further.  If you can approve the data access request in that link, it should help our team to review this.

Thanks

Andy