Jira skip one issue creation

[Carlos Iglesias]

Hi,

Jira skip one issue key, im in the issue PCBK-41 and when i created a new one jira put PCBK-43. I never created the issue PCBK-42 and deleted.

Some idea??

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

Could someone have moved PCBK-42 to another project?  Could it have been secured away from you so you can't see it (with an issue security level)?

[Carlos Iglesias]

I have reviewed all the projects and the pcbk-42 is not there.

[Nic Brough -Adaptavist-]

Ok, so you checked that there's no security scheme in place.  What error message did you get from looking for https://<your jira base url>/browse/PCBK-42 ?

[Carlos Iglesias]

[Nic Brough -Adaptavist-]

Ok, great, thank you.  And the issue security scheme?  Does the project have one?

[Carlos Iglesias]

[Nic Brough -Adaptavist-]

Ok, great, that proves the issue was not moved or hidden, so it was either skipped or deleted.

I am not aware of a way to get Cloud to skip issue creation (On server there's a known problem with misconfigured email boxes or malicious email content that can cause non-creation with number increments, and you can inject post-functions that can cause it - usually someone trying to do validation in a post-function, which is completely the wrong thing to do)

To check deletion, there might be a record in the admin audit log telling you the issue was deleted, and by whom, but that depends on the settings and age of the action.  I would want to check the project permission scheme for who can delete issues and check with all of them as well.  (Then probably remove the permission entirely, so that no-one can make the mistake in the future)

It could, of course, be a bug or hiccup in Cloud as well, but unless you really are losing issues, I suspect it will be written off as transient or a mistaken delete.

This would need to go to Atlassian as a support request if you think it was a bug or glitch and you many have lost data.

[Carlos Iglesias]

Thank you very much for your help!

I'm going to contact cloud support.