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Jira Workmanagement vs Trello


the IT Team started using Jira Service Management for Tickets, my IT team also started using additionally the Jira Work Management project for internal IT projects that are not managed in the Jira Servicemanagement. This works fine for us.

Now our Marketing team asked us if they can use Trello for their projects. Trello is owned now from Atlassian, so it would be in the same family. My question is, what is the difference between Trello and Jira Work Management. Of course there are visual differences since Trello was an own company with their own design language.

- But are there functions that are in Trello that are missing in Jira Workmanagement? 

- What are the differences?

- What would you suggest for standard project management in small marketing teams?

At this point I already collected some experience in Jira Workmanagement, but not in Trello (except from 5 minute testing years ago).


2 answers

Hi @Ravi Sagar _Sparxsys_ : Thank you for your explanation. But isn't Jira Service Management the former Jira Help Desk? For me the difference between Jira Work Management und Trello is still not clear. Does Jira Work Management has more functionalities than Trello? Both can be used to manage projects with different teams, right?

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Ravi Sagar _Sparxsys_
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Feb 18, 2022

Hi @John Matrix 

Jira Work Management and Trello are two different products. Former is service desk solution on top of Jira and Trello is very good visual kanban style to-do list application (a bit more than that actually). So listing differences here doesn't make sense.

For your marketing team the recommendation would be to use Jira Work Management. So within your Jira instance you can have service desk based projects for helpdesk and your marketing team can use Jira Work Management/business project. Everything will stay within Jira, so less hassle to integrate with other teams.


Hi @Ravi Sagar _Sparxsys_ 

Thanks for your answer. That was I also asuming, I think I will show them JWM, hopefully they see the benefits.

Just for me, can you explaing for whom Trello would be? What can it do?


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