Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,208
Community Members
 
Community Events
176
Community Groups

Jira Service Management and Jira Work Management are the same product?

Hey Community,

My name is Belén Fos and I had used Jira before but not with the new structure of Jira Service Management, Jira Work Management or Jira Software...

Currently, in my new company we are 6 people and we needed a tool to organise our work projects and we decided to create a cloud site in Jira and create all our projects there.

I created the projects in Jira Work Management because I knew that the licence was free for up to 10 people.

Suddenly I saw that we also had in our cloud site Jira Service Management.

I got a message telling me that I had to pay before 26 June 100 dollars for the users I had in Jira Service Management, but I am not really using Jira Service Management. And I decided to deactivate the Jira Service Management cloud account, which will be deactivated tomorrow.

What I am afraid of is losing all the projects I have been creating and working on for a long time.

I get the feeling that the Jira Service Management and Jira Work Management products are mixed up. Images attached below.

Why do I get Jira Service Management in the top left corner when I select Jira Work Management? I am worried that by deactivating Jira Service Management for not paying, I will lose all the projects I have been working on for a long time because these two products are intertwined.

Is there a problem with these two?

Thank you very much in advance.

All the best.

Belén

 


Captura de Pantalla 2022-07-23 a las 8.26.44.pngCaptura de Pantalla 2022-07-23 a las 8.26.27.pngCaptura de Pantalla 2022-07-23 a las 8.26.16.png

1 answer

@Belén Fos I believe you have to purchase them separately but they do flow together in the templates.

  • JWM: Always free for 10 users.
  • JSM: Always free for 3 agents. Requesters and Approvers are always free with JSM too.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events