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Jira Service Management and Jira Work Management are the same product?

Belén Fos
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July 25, 2022

Hey Community,

My name is Belén Fos and I had used Jira before but not with the new structure of Jira Service Management, Jira Work Management or Jira Software...

Currently, in my new company we are 6 people and we needed a tool to organise our work projects and we decided to create a cloud site in Jira and create all our projects there.

I created the projects in Jira Work Management because I knew that the licence was free for up to 10 people.

Suddenly I saw that we also had in our cloud site Jira Service Management.

I got a message telling me that I had to pay before 26 June 100 dollars for the users I had in Jira Service Management, but I am not really using Jira Service Management. And I decided to deactivate the Jira Service Management cloud account, which will be deactivated tomorrow.

What I am afraid of is losing all the projects I have been creating and working on for a long time.

I get the feeling that the Jira Service Management and Jira Work Management products are mixed up. Images attached below.

Why do I get Jira Service Management in the top left corner when I select Jira Work Management? I am worried that by deactivating Jira Service Management for not paying, I will lose all the projects I have been working on for a long time because these two products are intertwined.

Is there a problem with these two?

Thank you very much in advance.

All the best.

Belén

 


Captura de Pantalla 2022-07-23 a las 8.26.44.pngCaptura de Pantalla 2022-07-23 a las 8.26.27.pngCaptura de Pantalla 2022-07-23 a las 8.26.16.png

2 answers

2 votes
Nikki DuBois July 25, 2022

@Belén Fos I believe you have to purchase them separately but they do flow together in the templates.

  • JWM: Always free for 10 users.
  • JSM: Always free for 3 agents. Requesters and Approvers are always free with JSM too.
0 votes
Malinda Butz
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2024

@Belén Fos We have a similar situation and the same issue.  Were you able to resolve this issue with 3 user (JSM) vs 10 user (JWM) limits?

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