Jira Insight counting licences

[John Matrix]

Hi all,

I'm implementing Jira Insigt as our main CMDB. We also want to track licences eg. Office 365 licences, Confluence, ... licences there and link that with users.

the question mark I have is: what is the best practice to do so, especially with the counting of (free) licences. 

What I mean is, I have 215 Office 365 licences, 203 used and the rest free, how can I track that? Do I ceate 215 Office 365 objects and add link that with the user or do I add an attribute to one item and use automation? 

I would really appreciate some imput from someone who is using that, so I can start with the right path 

Thanks, John

[Tessa Tuteleers]

Hi @John Matrix , 

As you want to track assets, you usually would track every licence as an object, as every licence is 1 asset. 

I would create every license as an object of type "Office 365 license", with the key, a status (Used / Free) and the user. 

This way you can easily search, have history and dates for every license and use the specific license using JSM if there is a problem. 

However for every specific situation, a different approach could be used.

Hope this helps. 
Please let me know if you have more questions about this. 

- Tessa

[John Matrix]

Hi,

sounds plausible. 

How would you proceed with licences that are reduced, eg. I reduce the licences. Should I mark them as "reduced" or should I delete them?

Have you heard of any other situation where an other aproach was used?

many thanks

John

[Tessa Tuteleers]

Hi @John Matrix , 

I'm assuming you mean de-activated? 
I wouldn't necessarily delete assets, but give them a status of inactive or de-activated so you keep a trace for the future. 

- Tessa