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JWM form for external or different department user

Tan Han Seen June 19, 2023

How can I create a form that allows different department / external users to create the issue to the board but yet, but they are not able to view the information in the board? 

2 answers

0 votes
Olha Yevdokymova_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 25, 2023

Hello,  @Tan Han Seen  !

As I correctly understand your needs, you need to have public form that will generate you Jira issues.

For that purpose I can recommend you add-on developed by my team - Smart Jira Forms. With this add-on you can share the form via link on you website or any other open resource and choose the project where the issue will be created after form submission.

You can choose to create new issue after submission or you can add  forms to the issue for internal submission. Also you can share **form as embed element (**for example on your Confluence page). This form support all field types, including attachment fields.


You can view your responses in the ticket or you can export it to the sheets, which is making email collection very easy. Smart Jira Forms also supports conditional logic, so you can create a long form that will adjust to the user responses.

Hope this will help you. Let me know if you need further assistance!

0 votes
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 20, 2023

Hi @Tan Han Seen , welcome to the community and thanks for your question.

The forms in Jira Work Management seem to be set up in such a way that they collect feedback from people who are working in that project or context.

If you want to collect feedback from other teams, this sounds more like the use case for something like an Issue Collector -


If you go to the Project settings, you should see an option for how to create an Issue Collector. Please review this and see if it might help you.

Otherwise, I would suggest an automation from another project. So, if you have different teams across the instance and you want them to be able to create issues in your project, you could have an automation. Something like, when an issue of a specific type is created, to clone it into your project, where you can then work on it.



I hope this helps but if not, or if you have more questions, please just give us your feedback and either myself or someone else will try to help.


Tan Han Seen June 22, 2023

Thanks for this, i will try it. 
I just realize the JWM project i created is under team managed and it don't have the issue collector option. Will re-create the new JWM project under company managed and try it out again. 

Like Valerie Knapp likes this

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