JIRA Work Management - Customer Portal for Forms

[Mohit Bathija]

We have been using JIRA Service Management for our global regional teams to lodge tasks in one portal with the help of a customer portal for the requesters and the 'queues' view for the teams working on these requests. 

We are considering moving to JIRA work management, while the back end is phenomenal, is there a way to get the forms displayed in a portal like a catalogue similar to the portal in JIRA Service Management so that link with all the forms in one page can be shared with business groups requesting work.

Thank You!  

[John Funk · Accepted solution]

Hi Mohit - Welcome to the Atlassian Community!

No, there is no portal or single location with all JWM forms. You could build a little site using SharePoint or something like that and add links to each form there. 

I suggest you click on the Add feedback button on the bottom left side of your JWM project and suggest they provide a portal as such or something similar. 

[Mohit Bathija]

@John Funk Thank you for your prompt response. Appreciate it. Sharepoint sounds like a great alternative. I will send my feedback as well. 

[Aaron Geister]

I would like to add here that there are external forms now available to add to the portal which can allow you to add a JWM form to the portal. 

[Irina_Bel_Stiltsoft_]

Hi @Mohit Bathija

Your case can be addressed with the Customer Case for Jira app. You can create forums for your existing Jira projects other than JSM. All the tickets in these forums will be automatically visible on the relevant forum. A forum can be public (visible to everybody), private (restricted for specific email addresses or domains, for example, for your internal needs), or you can set it up as a support service just as JSM(private communication with a support assistant). All the requests created on the forum automatically get to this Jira project.