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Issues moved to done disappear from board

Crystal Mattson
Crystal Mattson May 19, 2022

When an issue is completed, it is removed from the board. I want to be able to see the issues that have been moved to done, what setting allows this? 

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John Funk
John Funk
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May 20, 2022

Hi Crystal - Welcome to the Atlassian Community!

What type of project are you using? Company-managed? Team-managed? Jira Work Management? 

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dave_boroi
dave_boroi Jul 22, 2022 • edited

@John Funk I am in JWM and have this issue. When moved to Done/Complete they disappear. Also when moving across columns they sometimes disappear (have to just change status in the card to prevent). 

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John Funk
John Funk
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Jul 23, 2022

Cards will disappear from a JWM board after they have been moved to the Done column for 2 weeks. Otherwise, they should not disappear. I think there might have been a short-lived bug in the system that might have caused this to happen in the past few days. Is it still happening? 

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dave_boroi
dave_boroi Jul 26, 2022

Thanks @John Funk for responding. Now ALL my cards in all In Progress and Done columns disappeared except one. Help! 

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John Funk
John Funk
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Jul 26, 2022

Sorry, I don't know what else to tell you other than you should submit a support ticket to Atlassian.

https://support.atlassian.com/contact/#/

Please post back here with the solution so we can provide an answer for others who might read this in the future. 

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