Issues moved to done disappear from board

Crystal Mattson May 19, 2022

When an issue is completed, it is removed from the board. I want to be able to see the issues that have been moved to done, what setting allows this? 

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John Funk
Community Leader
Community Leader
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May 20, 2022

Hi Crystal - Welcome to the Atlassian Community!

What type of project are you using? Company-managed? Team-managed? Jira Work Management? 

dave_boroi July 22, 2022

@John Funk I am in JWM and have this issue. When moved to Done/Complete they disappear. Also when moving across columns they sometimes disappear (have to just change status in the card to prevent). 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2022

Cards will disappear from a JWM board after they have been moved to the Done column for 2 weeks. Otherwise, they should not disappear. I think there might have been a short-lived bug in the system that might have caused this to happen in the past few days. Is it still happening? 

dave_boroi July 26, 2022

Thanks @John Funk for responding. Now ALL my cards in all In Progress and Done columns disappeared except one. Help! 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 26, 2022

Sorry, I don't know what else to tell you other than you should submit a support ticket to Atlassian.

https://support.atlassian.com/contact/#/

Please post back here with the solution so we can provide an answer for others who might read this in the future. 

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