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Issue with Jira Work Management Pricing vs. Jira Software Trial

Hello everyone,

I'm reaching out to the community for some help with a pricing issue I've encountered on Jira.

I intended to use Jira Work Management for my QA, Marketing, and other teams, as it is listed at $5 per user on the website, which is more affordable for us compared to Jira Software. However, when I started the trial, it automatically began a Jira Software trial instead. Now, the system seems to be charging me based on Jira Software's pricing, which is not what I had planned for.

Has anyone else faced this situation? I’ve already set up my projects and was ready to start working, but this pricing mix-up is causing a bit of confusion and concern. Any advice on how to resolve this and ensure I'm being charged correctly for Jira Work Management would be greatly appreciated.

Thanks in advance for any insights or assistance!

Best Regards

1 answer

0 votes
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 11, 2023

Hi @Zuhair Thabit ,

Welcome to the Community, and sorry for the issues you're experiencing. I suggest to contact Atlassian Support in this link:

,and to select  'billing, payments and pricing':

Screenshot 2023-11-11 at 8.44.04 PM.png

thanks for reply. i have done it but its so strange behaviour of Jira management showing some thing and charging another.

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