Issue not displayed on board

Margriet Kapteyn June 9, 2021

I have created an issue called 'Cagdas Mandali'. When I go to Projects > List it appears with a status Contacted. However, when I go to the board, it is not in the column for status Contacted. When I search on 'Cagdas' it doesn't appear. (All other filters have ben cleared)
The same is happening with another 3 issues that I added recently. Cagdas Mandali - in list.pngCagdas Mandali - not on board.png

3 answers

0 votes
Dan Knapton July 20, 2023

This is still  problem for me - all issues I create appear in the Tmeline but only some appear on the board.  This is a Work Management project with no Filters on.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 21, 2023

Hi @Dan Knapton  - Please create a new question and provide the details of your specific problem so more people can see it. 

0 votes
jfischer December 15, 2022

I am currently experiencing this issue. Doesn't matter if the issues were created manually or with an automation. They do not show in the board view but do appear in the list view. This even includes issues in different statuses. One status, has only 3 issues in it, but still doesn't show on the board, but clearly visible in the list view.

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2021

Hi Margriet - why type of project is this? Team-managed? Company-managed? Jira Work Management? 

Are you able to find the issue by just running a filter? Something like: text ~ Cagdas

Margriet Kapteyn June 9, 2021

Hi John, it is a business project. And yes, when using a filtered search I can find it. So it definitely exists :-) It just doesn't appear on the board, even when I search for it there.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2021

When you look at it in the filter, do you see anything different about it than another card that DOES show on the board? Maybe a different status or Issue Type? 

Margriet Kapteyn June 10, 2021

Good point, but no, I checked this - nothing obvious to me. We have been using the same procedure for issues for a long time (nothing has changed in that respect). What is potentially interesting is that it is now happening to all issues that have been created recently, since Tuesday 08/06. When a new issue is created, they only appear for a few seconds at the bottom of the board (in the appropriate column) and then disappear.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 10, 2021

Well, there has to be something different about them I would think. 

How are the new ones getting created? Is it manual? By automation? 

Is there any Issue Level Security involved? 

Margriet Kapteyn June 13, 2021

They are created manually, by the same person as before the issue occurred. There have been no changes with regards to access or security. Also note that the issue does appear on the list but not on the board. So it's not like it's not visible/accessible at all. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 15, 2021

@Jane Yeoh  - Can you help with this one? The issue is on the project but not showing on the board for the JWM project. 

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Jane Yeoh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2021

I'm having trouble reproducing this, but the team is looking into this so hopefully we'll have an update for you shortly.

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Cagdas Mandali December 30, 2021

Hi,

I just noticed in my yearly search engine report that my name was used here, and it was about a Jira discussion :) I have so far used Jira only in localization projects - latest being in 2012 or so, and I got really curious why an issue with my name was created by someone I don't know :)

P.S: My name and surname combo is unique and I'm currently the only bearer of it in the world

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2022

Hi @Cagdas Mandali  - Maybe you clicked on the Watch link above? Does it say watching? 

@Margriet Kapteyn  - This is working fine for me now. Does it work for you? 

Cagdas Mandali January 6, 2022

Not really, I think this one will go among the unknowns of the universe for me since OP isn't replying either

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