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Issue not displayed on board

I have created an issue called 'Cagdas Mandali'. When I go to Projects > List it appears with a status Contacted. However, when I go to the board, it is not in the column for status Contacted. When I search on 'Cagdas' it doesn't appear. (All other filters have ben cleared)
The same is happening with another 3 issues that I added recently. Cagdas Mandali - in list.pngCagdas Mandali - not on board.png

1 answer

0 votes
John Funk Community Leader Jun 09, 2021

Hi Margriet - why type of project is this? Team-managed? Company-managed? Jira Work Management? 

Are you able to find the issue by just running a filter? Something like: text ~ Cagdas

Hi John, it is a business project. And yes, when using a filtered search I can find it. So it definitely exists :-) It just doesn't appear on the board, even when I search for it there.

John Funk Community Leader Jun 09, 2021

When you look at it in the filter, do you see anything different about it than another card that DOES show on the board? Maybe a different status or Issue Type? 

Good point, but no, I checked this - nothing obvious to me. We have been using the same procedure for issues for a long time (nothing has changed in that respect). What is potentially interesting is that it is now happening to all issues that have been created recently, since Tuesday 08/06. When a new issue is created, they only appear for a few seconds at the bottom of the board (in the appropriate column) and then disappear.

John Funk Community Leader Jun 10, 2021

Well, there has to be something different about them I would think. 

How are the new ones getting created? Is it manual? By automation? 

Is there any Issue Level Security involved? 

They are created manually, by the same person as before the issue occurred. There have been no changes with regards to access or security. Also note that the issue does appear on the list but not on the board. So it's not like it's not visible/accessible at all. 

John Funk Community Leader Jun 15, 2021

@Jane Yeoh  - Can you help with this one? The issue is on the project but not showing on the board for the JWM project. 

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Jane Yeoh Atlassian Team Jun 15, 2021

I'm having trouble reproducing this, but the team is looking into this so hopefully we'll have an update for you shortly.

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