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Issue-level security on free plan

Hi all,

On the Jira Work Management pricing page at the section about Admin Controls, states that Issue-level security is included at the free plan.

Description is: "Safe for every type of sensitive work, lock down issues so only specific users or user groups can see and edit information."

Is there a way to use Issue-level security on free tier ?

Or is this a misleading typo error on the pricing comparison ? 

1 answer

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Answer accepted

Hi @Angelos Fragkopoulos and welcome to the Community!

The documentation (see this support article) clearly indicates that issue security is indeed not available on any free plan. I think you made a correct observation about the pricing pages there - thx for calling that out.

I shall pass this on to Atlassian support! 

Dear Walter,

The issue is that based on the presentation of features of the official product (, we proceeded with the setup of various projects and workflows with the key-driver that we will be able to use Issue-level security based on what is advertised.

Basic Issue-level security is essential to even the simplest workflows. We have spent valuable time in order to setup tasks & subtasks workflows and at the final stage of setting what every user access & sees, your answer is that the official published & promoted features are wrong ??

This is not the approach and handling of such issue, we would expect from a reputable software company.

For the record and if you need more info, our instance is

We can provide any additional info you may require.

Please handle this issue and lets us know.


Kind regards,


Hi @Angelos Fragkopoulos,

I am a volunteer on this Community Platform and not an Atlassian employee, so can't speak on behalf of the company.

The official support documentation I linked in my previous answer is very clear about this. And even on the pricing page, just below the issue security under advanced permissions is a clear statement that setting project or issue security on the free plan is not available:

Screenshot 2021-11-12 at 08.43.14.pngI have passed your question on as I believe you are right that the information on the pricing page is a bit confusing and was told the team responsible for that page is informed to adjust it.

If you would like to address Atlassian directly, have a look if you can do so through

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