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Hello,
If the ticket has been dispatch from one assignee to another, is it possible to create a field for that?
We can see that the ticket has been dispatch to several people in the history, but i need a field that tells me true or false for the tickets dispatched between 2 people (assignee) only for my powerBI reports.
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Hi @Elie Jarrouche ,
in my opinion, you can try to put in place an automation :
trigger : Issue Assigned
then : edit issue field
{{#increment}}{{issue.Numbers.asNumber}}{{/}}
Hope this helps,
Fabio
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Hello,
We tried it but it failed.
Error while parsing additional fields. Not valid JSON.
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