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Integration with email id

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Tausif Shaikh
Tausif Shaikh
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Mar 30, 2023

We are looking for a functionality where, users can send an email to particular (Jira) email id. Jira will create ticket based on content of the email. Email subject becomes title, email body becomes description and email recipient becomes assignee of the ticket.

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Trudy Claspill
Trudy Claspill
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Mar 30, 2023

Hello @Tausif Shaikh 

Welcome to the Atlassian community.

Are the issues going to be created in a Jira Work Management project, a Jira Software project, or a Jira Service Management project?

Are you working with Jira Cloud or Jira Server/Data Center? If the URL is like https://<something>.atlassian.net then you are working with Jira Cloud.

There are documents for how to configure the system to create issues from emails but providing the right document links to you depends on the answers to the above questions.

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Tausif Shaikh
Tausif Shaikh
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Apr 03, 2023 • edited

Hello @Trudy Claspill 

Thanks for your reply.

For our above conversation the details are follows.

1) Currently we are using Jira Software project

2) We are working on Jira Cloud..

 

Kindly provide us with a resolution to my question.

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Trudy Claspill
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Apr 03, 2023

Refer to this documentation for guidance:

Jira Cloud Administration: Create Issues and Comments from Email 

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