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Installed Jira marketplace application not visible

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Thierry Mes
Thierry Mes Jan 11, 2023

Just downloaded an application in the Jira marketplace by my administrator. Just after succesfull installation, the application is not visible for me. Where did it go and what can we do about it?

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Sushant Verma
Sushant Verma
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Jan 11, 2023

Hi @Thierry Mes 

Welcome to community!

Hope below document helps you:

https://confluence.atlassian.com/upm/viewing-installed-apps-273875714.html

Regards,
Sushant Verma

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Thierry Mes
Thierry Mes Jan 11, 2023

Thanks! We managed to fix it. Apparently you can only add users in the Application itself and not throught the website itself.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jan 11, 2023

Welcome to the Atlassian Community!

Apps inject varying amounts of stuff into the Jira UI - some give you loads of links and entire new forms, others don't touch the UI and work in the background.

We need to know which app it is so we can see where on that range it is.

I think the questions I want to ask are

  • Which app is it?
  • Is it showing as enabled and working in Admin -> manage apps ?
  • What are you expecting it to do?
  • What is it actually doing?  (I think you've already answered that with "not visible"
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