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Installation problem – BigPicture



I have used a BigPicture before (free-trial and paid). Then I reset Jira's settings, deleted all subscriptions (BigPicture too). Now I try to install BigPicture from marketplace again, but it gives an error:


"We ran into a little trouble

It might just be a hiccup. Try again in a bit."


Can you help me?

1 answer

1 accepted

0 votes
Answer accepted
Anna-BigPicture Marketplace Partner Oct 18, 2021

Hi @Илья Товкач

Please get in touch with our Service Desk, sharing with us your instance's base URL. Our product experts will provide a quick and efficient solution to this case.

Thanks. They helped solve my problem.

Like Anna-BigPicture likes this

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