Installation problem – BigPicture

[Илья Товкач]

Hi!

I have used a BigPicture before (free-trial and paid). Then I reset Jira's settings, deleted all subscriptions (BigPicture too). Now I try to install BigPicture from marketplace again, but it gives an error:

"We ran into a little trouble

It might just be a hiccup. Try again in a bit."

Can you help me?

[Anna-BigPicture · Accepted solution]

Hi @Илья Товкач

Please get in touch with our Service Desk, sharing with us your instance's base URL. Our product experts will provide a quick and efficient solution to this case.

[Илья Товкач]

Thanks. They helped solve my problem.