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I'm trying to setup holiday list under time to SLA --> Calender, but it is not working.

Can someone please suggest the steps to follow and setup Client holiday list in Jira work management in order to implement due date for an issue. Also, let us know how to setup if the date is holiday then the system should take the next day as due date.

1 answer

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John Funk Community Leader Jul 26, 2022

Hi Nitin,

SLAs relate to Jira Service Management, not Jira Work Management. 

Hi John, Thank you !! 

Could you please let me know how to setup holiday list is JWM project?

I'm trying to implement month-end process which has multiple departments and 90+tasks. The requirement is due date should not allow or accept the client holiday date. Is there a way to achieve this

John Funk Community Leader Jul 26, 2022

Well, I am afraid you cannot do that with a JWM project directly because you cannot modify JWM boards like you can for Jira Software. 

Your only option that I see is to create a second board using a Jira Software board and use it instead of the built-in Jira board. Then you can modify it to change the working days using the Board Settings. 

Here is how you can create a second board:

You will need to create a filter for the JWM project, something like Project = ABC ORDER by Rank ASC where ABC is the project key for your JWM project. Be sure to save the filter and share it. Or you can use an existing filter if one exists with the same issues in it.

Go to your list of boards and click on Create board

Choose either Kanban or Scrum

Choose create based on an existing Filter.

Then attach it to the new filter you just created.

For the Location field, you will not be able to use a Team-managed, Business, or JSM Project - only Classic Software projects. Or you can link to your profile - probably best in this case. But this will not keep the new board from working - it really only cares about the project(s) in the filter.

Then you are all set. You can modify the board as you need to.

One side note - you will not be able to click on the Board option as normal for the project as that will take you to the built-in board. You will need add a shortcut on the left side menu and include a link to the new board.

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