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I can't see issue details like general, test details, etc when I create an issue as test

Deniz Tekeli April 5, 2023

I should be able to see details like in the foto.

Can you help me to solve this problem?

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
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April 5, 2023

Hi @Deniz Tekeli and welcome to the community,

You haven't attached any photo. :/

When you do, can you please specify if you are working on a company managed project, or a team managed project? Search for these keywords in the bottom left corner of your project.

  • Either the fields are not present on the create screen OR
  • You could have chosen to see specific field during the create screen
Deniz Tekeli April 5, 2023

IMG_8595.jpg

Deniz Tekeli April 5, 2023

Thanks for answering. You're right, I'm working in a company in a group. Photo is here

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2023

@Deniz Tekeli and what exactly do you see, instead of the fields on this photo? You are missing certain fields? Can you also share your view?

Deniz Tekeli April 5, 2023

SureScreenshot 2023-04-05 at 15.45.24.png

Deniz Tekeli April 5, 2023

Can you help me to have these extra options?

Deniz Tekeli April 6, 2023

Screenshot 2023-04-06 at 11.09.17.pngScreenshot 2023-04-04 at 18.23.26.png

Deniz Tekeli April 6, 2023

When try to choose 

Go to "Default Field Configuration" option as in the first picture, it redirects me to a new page (2nd picture). I can't move on. 

Can you give me a support?

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 6, 2023

@Deniz Tekeli the first image you posted (photo of a laptop) is quite different from the one you have on your pc, in the sense that you have a different issue type. So is the first image a picture of your instance, or you just want to replicate what you see in the image? I'm a bit confused. 

Deniz Tekeli April 7, 2023

Yes the first image that what I want to have, when I was working on another project from ex-company, I inserted it in order to show what I want. Other photos from my current project.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 7, 2023

Then you have to create/edit your "create screen", insert tabs and the respective fields you want. Read more here https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/

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