How to trigger issue transition from issue transition in project board?

[Sabrina Agnes]

I have 2 boards: The service management board and the project board. I already created automation if the issue from service management is approved, then an issue will be created in the project board. Now, I want to create automation if the issue transitioned in the project board, I want the related ticket.

[John Funk · Accepted solution]

Hi Sabrina - Welcome to the Atlassian Community!

Have you linked the issues? 

[Sabrina Agnes]

If I linked the issue, is it possible?

[John Funk]

Yes, it is. You would create an automation rule based on an Issue Transitioned trigger. Add any Conditions to make sure you narrow down which issues this should affect. 

Then add a Branch for Linked Issues. 

Choose the Link types if there is a specific one you have used for linking the two issues.

Add a new action for Transition issue. 

Choose the Status you want the linked issue to Transition to. 

[Sabrina Agnes]

Okay, I will try this approach. Thank you for the advice, John!

[sekhar reddy]

Hi @Sabrina Agnes 

If you are using JMWE plugin then it is possible to transition the other project ticket or you can transition the linked Issues using the existing ticket by using "Transition issue(s) (JMWE app) Function for this transition."  post-function.

Thanks,
Sekhar.