Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,705
Community Members
 
Community Events
165
Community Groups

How to trigger emails to Vendor?

below are the points need to implement On Certain Project.

  1. Ticket is open/assigned/in-progress status from 15 days without any comment - Ticket should auto cancel, except on hold tickets.
  2. Ticket is on hold status from 7 days then trigger email to stakeholder - For on hold reason.

1 answer

1 accepted

1 vote
Answer accepted

HI @Yash Pradhan 

You could do these with Automation. 

You have pretty much written them with your 2 requirements.

Have a look here Jira Automation | Atlassian do some googling and have give it a go. Ideally in a sandpit project to start with and some shorter time frames (to make it easier to test quickly).
Then feel free to get back to us.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Work Management

Join us for a live demo of Jira Work Management

Interested in learning more about Jira Work Management? Have questions you want to get answered? Join us for our upcoming live demo where we’ll take you through the essentials of Jira Work Manageme...

1,645 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you