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How to trigger emails to Vendor?

below are the points need to implement On Certain Project.

  1. Ticket is open/assigned/in-progress status from 15 days without any comment - Ticket should auto cancel, except on hold tickets.
  2. Ticket is on hold status from 7 days then trigger email to stakeholder - For on hold reason.

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Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 08, 2022 • edited

HI @Yash Pradhan 

You could do these with Automation. 

You have pretty much written them with your 2 requirements.

Have a look here Jira Automation | Atlassian do some googling and have give it a go. Ideally in a sandpit project to start with and some shorter time frames (to make it easier to test quickly).
Then feel free to get back to us.

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