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How to specifictly grant or assign access to a new user?

New user has requested access and unsure where the request goes? Other users have been added with no issue and were able to access the same group. 

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 26, 2023

Hello @Sonia Ortega , 

Welcome to the Community!

  • You can check from your org to check the request of the user. 
  • User requests must be under User management . Screenshot 2023-04-26 at 11.43.14 PM.png
  • As you mentioned that other user has been added without any problem. It could be because other user domain is approved domain. Jira tend to provide with the security and manages the same from right from product access you can check the product access setting to review the configuration for your product. 
  • Screenshot 2023-04-26 at 11.46.34 PM.png

Hope this would help you to find the solution. 

Have a great day!

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