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How to specifictly grant or assign access to a new user?
Sonia Ortega
I'm New Here 
Apr 26, 2023 I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
1 answer
Himanshi
Atlassian Team
Apr 26, 2023 Atlassian Team members are employees working across the company in a wide variety of roles.
Hello @Sonia Ortega ,
Welcome to the Community!
- You can check admin.atlassian.com from your org to check the request of the user.
- User requests must be under User management .
- As you mentioned that other user has been added without any problem. It could be because other user domain is approved domain. Jira tend to provide with the security and manages the same from right from product access you can check the product access setting to review the configuration for your product.
Hope this would help you to find the solution.
Have a great day!
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