How to restrict assignable persons?

[Anette Noll]

Hello all, I'm looking for a solution to this:

If the creator of a task is member of a certain usergroup (i.e. customer), than he/she may only be allowed to assign tasks to persons which are member of the same usergroup (customer).

I'm curious about the responses and ideas.

[John Funk · Accepted solution]

Hi Anette,

You would control that with the Assignable User permission in the Permission Scheme associated with the project. 

[Anette Noll]

Hi John,

thanks for reply.

As Dirk mentions this is the place where the general configuration can be made.

But I would like to add an exception to that general configuration.

[John Funk]

Right - you won't be able to control that to that level. But I think you can have the general config and then send an email through automation if the wrong user is assigned. 

[Anette Noll]

This is a possible solution. In the meantime I created a user picker field with a usergroup filter behind it. The value is then copied into assignee field. This way customer doesn't need assign permissions and only can choose assignees we want him to choose

[Dirk Ronsmans]

Hey @Anette Noll ,

what John mentions is indeed the general configuration on who can be assigned a ticket to. (Assignable User).

However, you can not dynamically filter based on who created the issue and what group(s) they are a member of to only allow users from that/those same groups to be assignee.