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I am working with Jira Work Management and I am trying to track all my issues but not sub tasks. I've tried using the "Dashboards" or "Reports" and cannot figure out to remove the sub tasks. I was told by the Atlassian team that I cannot modify my "Summary" page to remove Sub Tasks, but is this true for all reporting?
I am not tech savvy by any means, so if you explain the JQL in my filter options, please type out the whole query. As I tried to use other inquiries in the Atlassian Communities and was not successful.
If you are doing this in a dashboard then yes, it is possible to remove sub tasks. It all depends on how you configure the filter that you use in your gadget.
Your JQL to not include sub tasks would look something like this:
project = JRA AND issuetype != subtask
Try also the dashboard gadgets offered by our Great Gadgets app. They give you all you need for tracking ITSM / Service Desk specific metrics in JSM and they all offer an option to include/exclude the sub-tasks.
See this article from our blog to make a better idea: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management
As you will see, with our gadgets and some default gadgets of Jira you can build the best dashboards or pages in Confluence for tracking your JSM projects. Here is an example:
I hope this helps. If you need any help, please contact us as email@example.com.