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How to migrate project from Jira work management to Jira service management?

Andrii Petrenko
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August 26, 2021

Hi all,

How to migrate a project from Jira work management to Jira service management? 

Thank you!

2 answers

2 votes
Tom Lister
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August 27, 2021

Hi @Andrii Petrenko 

if you go to the project admin/ project details, you can change the project type. 
I converted a number of projects the other way and recently temporarily reverted some to delete their SLA data.

Try it in a staging system first though.

Tom

0 votes
Daniel Ebers
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August 31, 2021

Hi @Andrii Petrenko + @Tom Lister

that's quite interesting as there seem to be cases when it works - and cases where it does not.

Havin a project of type "business" (company-managed) - Jira Work Management; the option is greyed out and a bulk move is recommended in a info box.

 

grafik.png

However, I am remembering that the project type could be changed in the past - I'm just not able to remember the details.

Regards,
Daniel

Tom Lister
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August 31, 2021

Is that on Cloud?

I have the options on Data Centre

Andrii Petrenko
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September 2, 2021

it works crazy: from 130 tickets moved only 16, and the rest of the tickets disappeared.

Tom Lister
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September 2, 2021

Hi @Andrii Petrenko 

What are you seeing?

Daniel Ebers
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September 7, 2021

@Tom Listeryeah, the screenshot was taken from Cloud.

Russell Zera
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February 16, 2023

This is what we are seeing as well (Cloud Premium)... Option is greyed out and it tells us that we must create a new project and move the issues. Problem is, that now "burns" that project key on that instance forever, and in a large enterprise-wide instance, burning project keys can become problematic quite quickly. 

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