How to migrate project from Jira work management to Jira service management?

[Andrii Petrenko]

Hi all,

How to migrate a project from Jira work management to Jira service management? 

Thank you!

[Tom Lister]

Hi @Andrii Petrenko 

if you go to the project admin/ project details, you can change the project type. 
I converted a number of projects the other way and recently temporarily reverted some to delete their SLA data.

Try it in a staging system first though.

Tom

[Daniel Ebers]

Hi @Andrii Petrenko + @Tom Lister

that's quite interesting as there seem to be cases when it works - and cases where it does not.

Havin a project of type "business" (company-managed) - Jira Work Management; the option is greyed out and a bulk move is recommended in a info box.

However, I am remembering that the project type could be changed in the past - I'm just not able to remember the details.

Regards,
Daniel

[Tom Lister]

Is that on Cloud?

I have the options on Data Centre

[Andrii Petrenko]

it works crazy: from 130 tickets moved only 16, and the rest of the tickets disappeared.

[Tom Lister]

Hi @Andrii Petrenko 

What are you seeing?

[Daniel Ebers]

@Tom Listeryeah, the screenshot was taken from Cloud.

[Russell Zera]

This is what we are seeing as well (Cloud Premium)... Option is greyed out and it tells us that we must create a new project and move the issues. Problem is, that now "burns" that project key on that instance forever, and in a large enterprise-wide instance, burning project keys can become problematic quite quickly.