How to limit the number of email notifications

[Sherri Queen]

In setting up a project, I noticed that I have control over certain email notifications, but our employees are getting a great deal of additional emails that are automatically generated. For example, if an issue hasn't been updated in 5 days, an email is sent. We definitely want to turn that off since some issues have due dates well in the future, so this can be quite annoying.

Also, I would like to remove another email that states that an issue is due within 3 days. 

How can I remove these and other emails that are unnecessary?

Thanks!

[Mikael Sandberg · Accepted solution]

It sounds like you have automations set up that sends these emails to the users based on the due date. If you go to Project settings > Automations you will see all the automations that have been created in the project.

[Mikael Sandberg]

You could also have global automations that generates these emails, and you can find those by clicking on the link while in Project settings > Automation or if you go to Settings > System settings > Global automation. Note that you need to be Jira admin in order to be able edit global automations.

[Sherri Queen]

Thank you! I see that we have global rules set up that need to be changed.