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How to fix an incorrect site title & domain?

I signed up for a free account of Jira Work Management, but trialing it for a potential paid account for a larger team.

During the sign-up process I was asked to choose a site title. I did so, and clicked submit. The page froze and just kept alternating between saying "Loading" and "Working on it".

After some time no progress, I attempted to log in to atlassian.com with a different window, and it turned out it had created a site for me with the name

"team-1627624420343.atlassian.net"

Obviously I do not want this, especially if I go forward with a paid account with a large team.

I searched to documentation and I cannot find any way to change the site title & domain. Can anybody help?

1 answer

0 votes
Alex Koxaras Community Leader Jul 30, 2021

Hi @Ian Manchester and welcome to the community!

Unfortunately you can't change domain, so you have to be very careful in what you'll create. This question has been posted again here:

https://community.atlassian.com/t5/Jira-Software-questions/Change-Site-Title-URL/qaq-p/1596012

You can change your site name, if you visit (most likely) this link, while logged in https://admin.atlassian.com/o/d3k80373-4818-19j5-613d-758c20ck2k7d/details. If the link doesn't work, just go to settings (cog) , and then (again) settings.

Hope that helps,

Alex

Hi Alex,

Thanks for your response. Note that I was careful in the domain name I chose, the problem is that after submitting it the site froze and then issued me a random domain name, so I think this is a bug on Atlassian's side.

Cheers,

Ian

Alex Koxaras Community Leader Jul 30, 2021

So why don't you start a new one and delete the old one? 

Yes, I can do that. Was just wondering if there was a simple fix.

Alex Koxaras Community Leader Jul 30, 2021

I think that this way would be the quickest tbh.

Alex Koxaras Community Leader Aug 03, 2021

Hi @Ian Manchester !

Kindly provide feedback for me answer, and if that worked for you, mark my answer as accepted, so as to help other who are asking the same question.

Kind regards,
Alex

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