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How to fix an incorrect site title & domain?

I signed up for a free account of Jira Work Management, but trialing it for a potential paid account for a larger team.

During the sign-up process I was asked to choose a site title. I did so, and clicked submit. The page froze and just kept alternating between saying "Loading" and "Working on it".

After some time no progress, I attempted to log in to with a different window, and it turned out it had created a site for me with the name


Obviously I do not want this, especially if I go forward with a paid account with a large team.

I searched to documentation and I cannot find any way to change the site title & domain. Can anybody help?

1 answer

0 votes
Alex Koxaras Community Leader Jul 30, 2021

Hi @Ian Manchester and welcome to the community!

Unfortunately you can't change domain, so you have to be very careful in what you'll create. This question has been posted again here:

You can change your site name, if you visit (most likely) this link, while logged in If the link doesn't work, just go to settings (cog) , and then (again) settings.

Hope that helps,


Hi Alex,

Thanks for your response. Note that I was careful in the domain name I chose, the problem is that after submitting it the site froze and then issued me a random domain name, so I think this is a bug on Atlassian's side.



Alex Koxaras Community Leader Jul 30, 2021

So why don't you start a new one and delete the old one? 

Yes, I can do that. Was just wondering if there was a simple fix.

Alex Koxaras Community Leader Jul 30, 2021

I think that this way would be the quickest tbh.

Alex Koxaras Community Leader Aug 03, 2021

Hi @Ian Manchester !

Kindly provide feedback for me answer, and if that worked for you, mark my answer as accepted, so as to help other who are asking the same question.

Kind regards,

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