How to create a subtask in Jira WorkManagement?

[Rodrigo Pereira]

I'm trying to create a subtask in a project “Team-managed” and it's not showing the option “Create a subtask” or similar.

When I click in the option “Add Issue Type” I can only create normal issues, but is not working for subtask.

[Nic Brough -Adaptavist-]

Your config page is saying you already have sub-tasks enabled (Subtarefa).  You can't create a sub-task outside the context of the issue it is part of, "create issue" can't do it.  You need to go into the parent issue and use the "create sub task" function from the tools section.

[Rodrigo Pereira]

Hi @Nic Brough -Adaptavist- 

How do I reach this "parent issue" to create a subtask?

To give more context, I am using a "Team-Managed" project. In this type of configuration, I don't see the creation of a subtask.

If I change to "Company-Managed" I know how to do, but I want to use "Team-Managed" for this type of project.

[Nic Brough -Adaptavist-]

You look at the issue you want to create the sub-task in.

In a team-managed project, you'll see a button for "add a child"

[Rodrigo Pereira]

Can you send me a image? This option don't show to me.

[Nic Brough -Adaptavist-]

You need to open the issue you want to create a sub-task under, oot the configuration pages.

[Rodrigo Pereira]

Hi @Nic Brough -Adaptavist- ,

I created a ticket for the support, and they told me this doesn't exist in Team-Managed.

"Currently, Jira doesn't have a built-in feature with this functionality, although we found the following feature request in an Under consideration status:

https://jira.atlassian.com/browse/JSWCLOUD-20901 "

If someone has the same problem, this is the Workaround:

Workaround

The only workaround, in this case, would be using a Company-managed project instead of a Team-managed project.

Even though there is no direct way to "convert" a project type from team-managed to company-managed or vice-versa, there are some steps you can follow in order to do it.

In summary, what you need to do is:

1. Create a new project using the right template (the company-managed template in this case)
2. Use the filter to find your current project’s issues
3. Bulk move your current project’s issues into the new project (  you can select a few issues and make a small test first if you wish and then move the rest of the issues if you are happy with the result)

The following article will explain all those steps in detail: Migrate between team-managed and company-managed projects

[Nic Brough -Adaptavist-]

Yes, so you've been told that to create a sub-task in any project, you go to the project and click "create sub-task / create child issue".

The answer you got from Atlassian is what I said earlier - team-managed projects only support one sub-task type.

[Rodrigo Pereira]

Workaround

The only workaround, in this case, would be using a Company-managed project instead of a Team-managed project.

Even though there is no direct way to "convert" a project type from team-managed to company-managed or vice-versa, there are some steps you can follow in order to do it.

In summary, what you need to do is:

1. Create a new project using the right template (the company-managed template in this case)
2. Use the filter to find your current project’s issues
3. Bulk move your current project’s issues into the new project (  you can select a few issues and make a small test first if you wish and then move the rest of the issues if you are happy with the result)

The following article will explain all those steps in detail: Migrate between team-managed and company-managed projects

[Nic Brough -Adaptavist-]

That's an answer to a different question.