How to change the admin and add a new member (once the admin left the company)

[k.morkisz]

We are not able to add members due to the fact that the person who left the company was the admin.

[Sushant Verma]

Hi @k.morkisz 

Welcome to the community!

Hope below doc helps you :

https://support.atlassian.com/jira-work-management/docs/add-new-users/
https://support.atlassian.com/jira-work-management/docs/add-users-to-your-project/

Regards,
Sushant Verma

[k.morkisz]

Thank you for your answer. The thing is, we tried this steps but somehow we are not able to add new members. 

[Sushant Verma]

@k.morkisz  Do you have the site admin rights?

You need to have admin rights for this.

Regards,
Sushant Verma

[k.morkisz]

That's the issue. The person who created our Jira board is no longer working with us and we don't know how to change the admin.

[Sushant Verma]

@k.morkisz Please raise the ticket to https://support.atlassian.com/contact/

Regards,
Sushant Verma

[k.morkisz]

Thank you for your answer but whenever I try to do so, I got redirected to the ask community again. Could you tell me how to reach someone by e-mail for example?

[Sushant Verma]

@k.morkisz You will need to work with your IT team to gain account access to the authorized contact's email.

Hope this document will help you :

https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications

Regards,
Sushant Verma

[k.morkisz]

It is not possible to access the the authorized contact as the e-mail account was already deleted. Where can I request the change of admin? Is there any e-mail address I can contact?

Would be grateful for your help.

[k.morkisz]

How can I solve this issue @Sushant Verma ? 

[Sushant Verma]

@k.morkisz There is one solution, you can get in touch with your IT team person or you need to raise the ticket to Atlassian via https://support.atlassian.com/contact/

Regards,
Sushant Verma