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How to change resolution from "Unresolved" to "Resolved" ?

Edited

Hi,

I am using Jira work management, The Status change doesn't make the Resolution change.
For example after I change the Status to "Done" the Resolution didn't change to "Resolved"(In Jira software project it automatically change resolution to "Resolved" when I make the status to "Done"), which also makes the difficulty to generate Created V.S Resolved report. Please kindly investigate this issue or let me know if I made mistake, thank you!

Best Regards,
Zac

1 answer

2 votes

Hi,

Welcome to the community

You need to create a postfunction that will update the resolution field when you change the status to Done.

To update all old issue, you will need to add a transition to the previous status and change again the issue to done to fire the postfunction.

Hi Mohamed,

 

Thanks for your support, now I found postfunction but the new problem is I couldn't find "resolution" in the "Update this field", could you please guide me to add it?

Thanks,

Zac

Hi Zac,

This is weird, it is a Company managed project or a TMP ? Can you show what option you have please ?

 

Hi Mohamed,

Please see above screen capture of the options i have, there is no resolution in the field, thanks!

 

Br,

Zac

You are not in the workflow but automation if i'm correct, you need to edit the workflow

https://support.atlassian.com/jira-cloud-administration/docs/edit-an-issue-workflow/

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