How to block an issue from transitioning if there are incomplete child issues?

[Frank Cecere]

As the title says, I want to stop a user from transitioning an issue to the Done column unless the child issues underneath it are incomplete. How can I do this?

[Rilwan Ahmed · Accepted solution]

Hi @Frank Cecere ,

If you are in company managed project, then 

Go to your Project settings --> Workflows

See what workflow is mapped to the required Issue type and click on Edit icon

Click in "Diagram" mode for better view of the workflow. 

Click on required transition (example: Open to Close), go to the conditions tab on the right pop up window.

Click Add Condition -> Sub-Task Blocking Condition --> Click Add.
Select the required status that a sub task has to be, so that parent ticket can be transitioned --> Click Add.

Publish workflow.

Please note: of you are in Team managed project, then this doesnot apply there. It has only few rules that can be added to transitions. 

https://support.atlassian.com/jira-software-cloud/docs/available-workflow-rules-in-team-managed-projects/ 

If you have any issues, please share the project type and the related workflow screenshots. Will assist you.  

[Frank Cecere]

In project settings, I don't even see workflows. All I see is Details, Access, Notifications, Automation, Issue Types and Apps. I have to go into the Issue Types and then select the default "Tasks" which is what our parent issue type is called. In there I can select edit workflow but my workflow edit doesn't look like yours at all. Similar but not the same. At the top of the editing workflow I have To-Do-Status, In Progress Status, Done status, Transition, and Rule. No condition.

[Frank Cecere]

Oh I see, I am in a team-managed project and I need to be company. Thanks a lot for your help!

[Janek Looschen]

Hey @Rilwan Ahmed ,

The solution you posted works perfectly fine with Sub Tasks. However in our Jira Project we utilize only Linked issues. For that the solution you ve posted does not work unfortunately.

Do you have any idea how i could achieve the same results with Linked issues? Ive already tried an Automation but it im having trouble sorting out what is a child and what is a parent.

Thanks 

Janek

[Rilwan Ahmed]

Hi @Janek Looschen ,

This is not possible in native jira. There was a suggestion request long time back and Atlassian closed with resolution "Won't Fix".
https://jira.atlassian.com/browse/JRACLOUD-1383

Please check Atlassian marketplace for any add-ons which can help you
Example: Jira Workflow Toolbox

[Pramodh M]

Hi @Frank Cecere 

For the workflow that is associated with the parent issue type you will have to add the condition "Sub-task blocking Condition" and choose the Sub-task status and save the workflow to be prior moved to that respective status in sub-task for parent to have next transition appear on the screen.

Hope this helps!!

Thanks,

Pramodh

[Frank Cecere]

Hi @Pramodh M

I am still confused about how to do all this, could you give me a step-by-step tutorial? I am very new to the software.

[Frank Cecere]

I am in the workflow for the "Task" issue type but I don't see any condition in that workflow.

[Frank Cecere]

I am in the new issue view if that helps.