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How to block an issue from transitioning if there are incomplete child issues?

As the title says, I want to stop a user from transitioning an issue to the Done column unless the child issues underneath it are incomplete. How can I do this?

2 answers

1 accepted

2 votes
Answer accepted
Rilwan Ahmed Community Leader Jul 17, 2022

Hi @Frank Cecere ,

If you are in company managed project, then 

Go to your Project settings --> Workflows

See what workflow is mapped to the required Issue type and click on Edit icon


Click in "Diagram" mode for better view of the workflow. 

Click on required transition (example: Open to Close), go to the conditions tab on the right pop up window.


Click Add Condition -> Sub-Task Blocking Condition --> Click Add.
Select the required status that a sub task has to be, so that parent ticket can be transitioned --> Click Add.

Publish workflow.

Please note: of you are in Team managed project, then this doesnot apply there. It has only few rules that can be added to transitions. 

If you have any issues, please share the project type and the related workflow screenshots. Will assist you.  

In project settings, I don't even see workflows. All I see is Details, Access, Notifications, Automation, Issue Types and Apps. I have to go into the Issue Types and then select the default "Tasks" which is what our parent issue type is called. In there I can select edit workflow but my workflow edit doesn't look like yours at all. Similar but not the same. At the top of the editing workflow I have To-Do-Status, In Progress Status, Done status, Transition, and Rule. No condition.

Oh I see, I am in a team-managed project and I need to be company. Thanks a lot for your help!

Like Rilwan Ahmed likes this
0 votes
Pramodh M Community Leader Jul 17, 2022

Hi @Frank Cecere 

For the workflow that is associated with the parent issue type you will have to add the condition "Sub-task blocking Condition" and choose the Sub-task status and save the workflow to be prior moved to that respective status in sub-task for parent to have next transition appear on the screen.

Hope this helps!!



Hi @Pramodh M


I am still confused about how to do all this, could you give me a step-by-step tutorial? I am very new to the software.

I am in the workflow for the "Task" issue type but I don't see any condition in that workflow.

I am in the new issue view if that helps.

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