How to Get ALL Form Fields to Show by Default in Service Desk Tickets

Cole Simonson February 1, 2023

Setting up a new Service Desk and I am seeing that some of the Form fields that I defined don't show by default in the ticket unless the Service Desk Agent clicks on 'View Request in Portal'   --OR--   clicks on the bar right below where it says:  'Forms'.  Here is a screenshot:

 

Custom Form Fields Dont Show.png

Is there anyway to configure this so the custom Form fields all show by default?  I'm concerned that the Agent might not know that there is more information on the ticket that is not yet showing...

Thanks,

Cole

 

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Mikael Sandberg
Community Leader
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February 1, 2023

Currently the only option would be to link each field in the form to a Jira field so that it shows up in the request without having to open the form. Once the REST API is released you could get the information that way and just add it to the description field. Currently the API is scheduled for Q1-Q2 2023 according to the public roadmap.

Cole Simonson February 2, 2023

Thanks, Mikael.  I appreciate the info.  

Like Mikael Sandberg likes this

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