Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do you launch a JWM project from Jira Service Management Portal?

Can anyone advise how to integrate JWM to an existing Jira Service Management Portal? I'm looking to create a single point for customers to either raise a incident or request a item via JWM.

1 answer

0 votes
John M Funk Community Leader Aug 30, 2021

Hi Wayne - welcome to the Atlassian Community!

Your only real option is to initially save the issue to the JSM project and then use automation to clone the issue into your JWM project and auto-transition the JSM issue to Done.

Or you could do a manual move of the issue from JSM to JWM.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Work Management

Join us for a live demo of Jira Work Management

Interested in learning more about Jira Work Management? Have questions you want to get answered? Join us for our upcoming live demo where we’ll take you through the essentials of Jira Work Manageme...

1,667 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you