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How do I choose which workflow shows in Board view on Work Management?

Hi Community,

I have a company managed work management project that has 4 issue types associated with it. Three of those issue types follow one workflow while the 4th has its own workflow. The two workflows are different. Currently, only one workflow shows. I cannot seem to find where I can display the other workflow on the Board view. I see that there is a More option, then workflows, but only the first workflow shows.

I have verified that the workflow scheme has both workflows in it with the correct issue types assigned. If I remove the workflow that shows all the time from the scheme, the other workflow takes over on the board. But once the workflow is added back, the board shows that original workflow and not the second one.Workflow Scheme.pngWorkflow under More.png

1 answer

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 03, 2023

Hi @Dan Stinson welcome to the Atlassian Community!

Multiple workflows on your board

If your business project contains multiple issue types with different workflows, you can easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

  1. Select More at the top right of the board view

  2. Select Workflows

  3. Choose which issue type’s workflow you’d like to view.

You’ll only be able to view statuses and transitions associated with the selected workflow on the board.

Hi @Dave Mathijs 

I thought it was that easy, but looking at the second screenshot, there is only one workflow showing up. I do not have the option to select the other workflow that is in that scheme.

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 03, 2023

Your Test Case Results Workflow has a sub-task issue type associated with it. Let me check if that actually works on a JWM Board.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 05, 2023

Pretty sure that Sub-tasks are not show directly on the board as individual cards. The show as a field on the parent card on the board. So if a workflow ONLY has a sub-task issue type associated with it, it's probably not going to be able to show that. 

You should probably open a support ticket with Atlassian to get clarification/work around. 

https://support.atlassian.com/contact/#/

Thanks for your answer @John Funk . You lead me to add a different issue type to the workflow scheme. When I added that, the second workflow is now showing and can be selected on the board.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 06, 2023

Great! I thought that might solve it. 

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 06, 2023

Thanks @John Funk for helping out!

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