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How create an issue with information from other issue

Carlos Ramirez May 26, 2023

Hi team

 

I want to create an issue using information of the fields that the user type on on the screen when the user closed the issue.

 

I know I can automate the process, but I do not know how can I take the info of the fields.

 

Thank you

 

 

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Steve Long -Evelon-
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May 26, 2023

Hi @Carlos Ramirez

I think you'll probably want to use Jira Automation for this. (there's a specific action for copying fields from the trigger ticket)

You'll need to essentially set-up the following rules:

  • Go to project settings
  • Go to automation
  • Create new rule
  • Trigger: Ticket transitioned to 'Closed'
  • New action: Create Issue
    • Choose the field which you want to copy the value to
    • Click "..." and choose Copy From
    • Choose from the "Field to copy value from" the field from which you want to copy the value from.

Hope that helps - Steve.

Carlos Ramirez May 29, 2023

Thank you Steve.

Excellent answer

Like Steve Long -Evelon- likes this
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Carlos Ramirez May 26, 2023

@Steve Long -Evelon- 

 

Excellent answer.

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