How can I update the Jira email signature/message?

[Kerry Jassal]

How can we update/remove the preset email signature in this screenshot? "Hi we have received your request"

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[Brant Schroeder]

@Kerry Jassal Welcome to the Atlassian community

You can make changes to customer notifications.  For Cloud users you can learn more here:

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ 

For Data Center / Server users you can learn more here:

• https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html