How can I update the Issue Layout for the Content Management template?

[tom.odonnell]

I'm trying to leverage the Content Management template from the Jira Work Management addition. Within the Content Management template it provides an issue type of "Asset". When I view an Asset issue, I'd like to see additional fields within the Context view on the right side of a ticket. Currently it only shows: Assignee, Reporter, Automation.

I'd like to be able to show additional fields such as Labels and Components. When I go to Configure the issue layout and add those fields to be shown within the "Context" area, they do not show. Expected result is I would be able to see additional labels in the "Context" area just as I'm able to configure for other Issue types within Jira.

[Piotr Zadrożny _Eyzee_]

Hi @tom.odonnell 

By default you should be able to see those fields. This screenshot was made after creating project with this template (I see labels from beggining and need to add component to the screen to see it).

Just to be sure, to be able to see a field on the issue view screen you need to make sure that:

• Selected field is part of View issue screen. To veryfy it open Project settings -> Screen -> Click on the screen of View issue operation near Asset Issue type. and then make sure your field is added on the screen.
• Selected field isn't hidded in field configuration. To verify it open Project settings -> Fields -> Actions -> Edit fields and check if there is Hide button in Action column near your field - if you see Hide link it means that field should be visible
• Veryfy if field is visiblee in issue layout. To verify it open Project settings -> Issue layout -> Edit layout near Asset issue type -> select required field and move to Context fields section (over the HIDE WHEN EMPTY section)
• Verify if field does not have configured context for this project but not for this issue type. (only required for custom fields - not for component or labels) To check it, as Jira admin click admin settings -> Issue -> Custom fields -> ... -> Context and default value

Now you should be able to see those fields.

Best regards,

Piotr

[tom.odonnell]

Hi @Piotr Zadrożny _Eyzee_ thank you for the quick response! I, too, used Content Management out of the box and yet it isn't showing these additional information in the Context fields of a Issue Layout view.

I went through each of your suggestions though and am attaching screenshots at every step. Things seem to be configured properly but for some reason it still isn't showing. 

It is worth noting that IF when creating an Asset ticket type within this project if I add details to the Label and Component field on ticket creation, THEN it shows in the context field. But, if I don't add data to it on ticket creation and visit the ticket after creation, I don't see those fields in Context view with the detail of "none" (like I do on other Jira projects using other templates) AND I don't see a way to edit the ticket to even add the Label or Component.

Please let me know what you might recommend next.

[tom.odonnell]

Hi @Piotr Zadrożny _Eyzee_ sorry to bother so quickly, but any thoughts on this? Is there anything I'm missing in the screenshots? Any other tricks I can try?

I'd like to not have to create custom ticket type with custom screens, but that might be my only shot. Let me know your thoughts!

[tom.odonnell]

@Piotr Zadrożny _Eyzee_ I figured it out! It was an issue with the Default Permission Scheme being used. Once I switched the Permissions Scheme to something else where it allowed me to edit the ticket and fields within the ticket, it worked.

[Piotr Zadrożny _Eyzee_]

@tom.odonnell that's great that it worked for you. Sorry I didn't have time to look at it again.